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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Shipping and payments
Cost of shipments
Orders up to €49: €5.90
Orders over €49: Free
Shipping only available in Italy.
Delivery times
We are committed to delivering your products within 1-2 working days (except for hard-to-reach areas) following receipt of your order, excluding Saturdays and Sundays. We cannot guarantee these timings in particular periods of the year (holidays, Black Friday, etc.), in the event of courier strikes or for reasons of force majeure (weather conditions). We recommend that you always check that the address entered for delivery is correct before confirming your order.
Payment methods
Payment can be made via:
Visa, Mastercard, American Express, Maestro, Ideal, Bancontact, Shop Pay, Apple Pay, Google Pay, PayPal or bank transfer.
When you place an order and provide your payment information, your credit card details are protected from unauthorised access by means of SSL-encrypted data transfer, which is not accessible to third parties.
Invoice
Once the order has been placed, the customer can request an invoice from our customer service department at the following e-mail address:elgon@elgoncosmetic.it, indicating the billing data and order number for which the invoice is being requested.
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