Returns and refunds

Right of withdrawal

Should the customer not be satisfied with the product or if products have been sent that do not comply with the order, the customer has the right to withdraw from the contract without specifying the reason within 14 days from receipt of the products. The right of withdrawal can only be exercised by the person who made the purchase (the holder of the order) and not by other people who may have received the delivery.
The return of the items ordered is subject to the acceptance of the product by Pidielle S.p.A. located in Parabiago (MI).
To return an item, please contact our customer service department at elgon@elgoncosmetic.it and provide the following information:

• First name
• Last name
• Order reference number

Please then send the product to Pidielle S.p.A. in Parabiago. The shipping address is as follows:

Pidielle S.p.A.
Via Crispi, 17, Parabiago
20015 - Parabiago (MI)

Returns of items purchased will not be accepted unless the above procedure has been followed. We recommend sending the package containing the returned products by registered mail with a returns receipt.
Pidielle assumes no responsibility with respect to returned products.

Conditions for the acceptance of returns

In order to accept the return, we must first ensure that the product has not been used or damaged in any way. Returned products must be shipped within 14 days from the date of delivery of the order, in their original packaging or, if this is damaged, in packaging of equivalent size and strength. We will refund the items returned only if all these conditions are met.

Return shipping costs

In the event that you intend to withdraw from a purchase, the shipping costs for returning the product are borne by Pidielle. Even in the event that a product is returned due to a request for definitive return, replacement or exchange because it does not comply with what is requested or due to intrinsic defects (always relating to unused products), the return costs shall be borne by Pidielle. Once we have verified the nature of the return and accepted the claim, the costs of returning the product shall be borne by Pidielle.

Crediting the refund

After we have received the return and checked that all the requirements have been met, we will send an acceptance confirmation e-mail to the customer. We will then re-credit the amount paid to the credit card or PayPal account used by the customer to pay for the products. For credit card purchases, the time it takes for the refund to show up in your account will depend on your credit company. The value date of the re-credit will, in any case, be the same as the debit date.